Service Excellence Focus

TSG takes seriously its commitment to customers and quality patient care. To enhance our Mission we offer a menu of Value-Added Services through a program called EDPlus. Resources range from patient flow analyses to patient satisfaction tools and consultation.

EDPlus® Goals and Guiding Principles

• Continuous Quality Improvement of Patient Care
• Efficient ED Patient Throughput
• Patient Satisfaction Optimization
• Problem-Solving
• Educating and Training
• ED Operational Data Reporting and Analysis
• Focus on Quality and Service

EDPlus® Service Excellence Team

• Experienced Clinical Professionals
• Health Care Operations Experts
• Emergency Department Enhancement Specialists
• Risk Management / Quality Improvement Experts
• Skilled Data Analysts